Effective date: 25 August 2026
This Privacy Policy explains what information TrackMotor ("we", "us") collects when you use our GPS tracking hardware and mobile/web applications (the "Service"), how we use it, and what choices you have. By using the Service, you agree to the collection and use of information as described here.
We collect: (1) Account information — your name, email address, and authentication identifiers, managed through our authentication provider, Clerk; (2) Vehicle & telemetry data — GPS location, speed, and odometer estimates transmitted by your tracking device; (3) Maintenance & expense records you enter manually, such as service dates, mileage, and costs; (4) Payment information — processed directly by our payment provider; we do not store your full card details; (5) Device & technical data — push notification tokens, app version, and basic diagnostic/crash data.
We use your data to: display your vehicle's location and trip history; calculate maintenance reminders based on mileage and time; send geofence and maintenance push notifications; process subscription billing; and improve the reliability and security of the Service. We do not sell your personal data to third parties.
Location data is the most sensitive information we collect. Live location is used to show your vehicle on the map in real time. Historical GPS tracks are retained for [retention period] to power trip history and reports, after which older points are automatically deleted or aggregated. Odometer readings derived from GPS are estimates and may differ from your vehicle's actual odometer.
We share data only with service providers who help us operate the Service, under confidentiality obligations: Clerk (authentication), our payment processor (billing), and our infrastructure/hosting providers (data storage and delivery). We do not share your location history with advertisers or data brokers. We may disclose information if required by law.
If your account belongs to an organization (fleet), your organization's administrator can see the location, trip history, and vehicle data associated with vehicles and drivers in that organization, as part of the fleet-management features of the Service. If you are a driver added to an organization, your employer, not TrackMotor, controls how that visibility is used — see our Terms of Service for the organization's obligations toward drivers.
Subscription payments are handled by a third-party payment processor. We store only the minimum information needed to manage your subscription (such as plan, status, and renewal date) — we do not store your full payment card number.
With your permission, we send push notifications for maintenance reminders and geofence alerts. You can disable notifications at any time in your device settings.
We use industry-standard measures to protect your data, including encrypted connections (TLS/HTTPS) between the tracking device, our servers, and the app, and role-based access controls. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
We retain account and vehicle data for as long as your account is active. If you close your account, we delete or anonymize your personal data within [X days], except where we are required to retain it for legal, tax, or dispute-resolution purposes.
Depending on your location, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us at [support email]. Organization administrators can also manage or remove driver access directly within the app.
The Service is not directed to children under 16, and we do not knowingly collect personal data from them. If you believe a child has provided us with personal data, please contact us so we can delete it.
Your data may be processed on servers located in a different country than where you live. Where required, we take appropriate steps to ensure your data receives an adequate level of protection wherever it is processed.
We may update this Privacy Policy from time to time. We will notify you of material changes via the app or by email, and the "Effective date" at the top of this page will reflect the latest revision.
If you have questions about this Privacy Policy or how we handle your data, contact us at [support email].